Panasonic NN-SN657S 1300-Watt 1-1/5-Cubic-Feet Sensor Microwave Oven, Stainless Steel
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Product Description
1.2 Cu-Ft, 1300 Watts of High Power, Inverter Technology for faster and even cooking results, Sensor Cook & Reheat, Keep Warm, Popcorn Key, Inverter Turbo Defrost, Quick Minute, 4-digit display, More/Less Control, Stainless Steel
Feature
- Measures 15-15/16 by 20-3/8 by 11-7/8-inch; 1-year limited warranty.
- 10 Power levels; keep warm; popcorn key; delay start and timer
- Inverter turbo defrost; 13-1/2-inch turntable for even heating
- 1-Touch sensor cooking; 15 auto-cook menu items
- 1300-Watt microwave oven with 1-1/5-cubic-feet epoxy interior
I can't believe the negative reviews!
I have owned this microwave since January 2006 and it is the best I have owned in over 30 years. Maybe I just got a good one. I do agree it has too many buttons on the control panel, but is very easy to use and has been consistant. This unit has been reliable, never burned anything and I would highly recommend it.
Don't Buy It--Panasonic Has Terrible Customer Service
I bought this microwave on Amazon in November of 2008. The manufacture date inside the door read September of 2008, so when the microwave completely stopped working (not even a power readout) in June of 2009, I hoped that Panasonic would stand behind their product and simply replace it. Boy, was I wrong.
After wading through their website and finally finding a phone number, I called and attempted to reach a human being. What I got was recording after recording until I finally reached a human by selecting the option that I wanted to BUY something. (Evidently you can speak to someone easily if you want to buy a product, but if you need service...good luck trying to reach a representative.) The sales rep transferred me to the service department where I was informed that I must take my unit into one of Panasonic's approved service providers in Little Rock which is over an hour away. I always try to start these calls in a friendly manner--we know that the service reps aren't the ones making policy-but there was no apology for the inconvenience, or even an understanding attitude from this rep. By the time I got off the phone, I swore I'd never buy another Panasonic appliance.
I did take my unit into the service center for repair, where the unit was "repaired" at no cost under the warranty. However, after a second trip to Little Rock to pick up the unit, it ceased to operate AGAIN the first time I attempted to use it. Another maddening encounter with a Panasonic rep (whose supervisor refused to speak with me on the phone when I requested it) left me wondering if we'll see Panasonic going under any time soon. I was told that the responsibility for the microwave now lay with the service company because "they had opened it up". I would need to return the unit to the service company, have the unit checked again, get PROOF from the service company that the unit could not be repaired, and then I (yes I) would need to fax the proof along with my original receipt from Amazon to Panasonic. After that, I was told THEY WOULD PUT A FIELD AGENT ON IT. A fild agent? For a microwave?
Anyway, it appears Panasonic's idea of customer service is to run you around until you decide it's not worth pursuing a replacement from them for their product. Save yourself some trouble, don't buy from Panasonic.
Junk, only lasted a year.
Bought this to replace a very old (25 plus years) emerson that still worked but was underpowered. I was VERY pleased with this microwave and it's features at first. But it has stopped working completely after just a little over a year, and apparently this is a very common thing (check the target reviews for same microwave.) I am disgusted to find that nobody fixes these things so this large hunk of junk goes to the landfill after just a year and I get the pleasure of spending the money to buy yet another one. Since the warranties don't seem to mean squat and consumer support is nil, I guess I will cut my losses and save the environment by going to the online classifieds this time after a used one. :-(
